support
Questions, answered like everything else here — properly.
Yes. Download a walk on wifi before you head out — audio, map and route all work offline. GPS doesn’t need data.
Every walk lets you hear a full stop before you pay — on the street or from your couch. No account needed to try it.
One city pass unlocks every walk in that city, forever — including walks we add later. It never expires, and it’s not a subscription.
Signed in with the same Apple ID, tap “Restore purchases” in the app. Your city passes are tied to your Apple ID, so they follow you to a new device.
One earbud is the sweet spot — the city in one ear, the story in the other. Speaker works too, if you’re alone on the towpath.
A 90-minute walk uses roughly what a podcast plus maps would. Your screen stays off — that’s most of the saving.
Purchases go through the App Store, so refunds do too — and if something’s genuinely wrong, write to us and we’ll make it right.
In the app, go to Settings › Account › Delete account. Deletion is permanent and removes your account and listen history. Purchases remain tied to your Apple ID.
See also our privacy policy and terms of use.