support

Questions, answered like everything else here — properly.

Does it work without data?

You’ll want a data connection for now — narration streams as you walk, and a full walk uses about as much data as a podcast. GPS itself doesn’t need data.

What’s the free listen?

Your first landmark listen is free — pick any story in Ottawa and hear it end to end before you spend a dollar.

How does pricing work?

One city pass unlocks every walk in that city, forever — including walks we add later. It never expires, and it’s not a subscription.

How do I restore a purchase?

Signed in with the same Apple ID, tap “Restore purchases” in the app. Your city passes are tied to your Apple ID, so they follow you to a new device.

Do I need headphones?

One earbud is the sweet spot — the city in one ear, the story in the other. Speaker works too, if you’re alone on the towpath.

Will it drain my battery?

A 90-minute walk uses roughly what a podcast plus maps would. Your screen stays off — that’s most of the saving.

Refunds?

Purchases go through the App Store, so refunds do too — and if something’s genuinely wrong, write to us and we’ll make it right.

How do I delete my account?

In the app, go to Settings › Account › Delete account. Deletion is permanent and removes your account and listen history. Purchases remain tied to your Apple ID.

Still stuck? A person reads these.
We answer within 2 business days — usually faster.
support@getroava.app

See also our privacy policy and terms of use.